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BANKING MOHTASIB (Ombudsman) PAKISTAN

بینکنگ محتسب پاکستان

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Banking Mohtasib Pakistan

Annual Report 2024 is available on Website.Download President lauds the role of Banking Mohtasib for providing monetary relief of Rs 1.26 billion to banking customers in 2023 The President of the Islamic Republic of Pakistan, Mr. Asif Ali Zardari has lauded the role of Banking Mohtasib Pakistan (BMP) for processing over 25,000 complaints and providing monetary relief amounting to Rs 1.26 billion to banking customers in 2023. Banking Mohtasib Calls On SBP GovernorThe Banking Mohtasib Pakistan, Mr. Sirajuddin Aziz called on the Governor, State Bank of Pakistan, Mr. Jameel Ahmad on 28th March, 2024. Mr. Sirajuddin Aziz presented the Annual Report of the Banking Mohtasib for the year 2023 to SBP Governor during the meeting, which was also attended by the Senior Advisor, BMP, Mr. Farhat Saeed. Banking Mohtasib Holds 5-Day Hearings at PeshawarThe Banking Mohtasib Pakistan, Mr. Sirajuddin Aziz, held hearings continuously for five days from 12th February – 16th February 2023 at BMP, Regional Office, Peshawar. Mr. Sirajuddin Aziz takes Oath as Banking Mohtasib PakistanThe President of the Islamic Republic of Pakistan, Dr. Arif Alvi administered the Oath of Office of Banking Mohtasib Pakistan to Mr. Sirajuddin Aziz at a simple but impressive ceremony held at Aiwan-e-Sadr, Islamabad (18th July 2023).

Contact Us

All complaints should be addressed to the Karachi Secretariat where the complaints handling process has been centralized.

For complaint lodgement click here. Details including complaint lodgement procedure, printable complaint form and FAQs are also available at our website www.bankingmohtasib.gov.pk. For any information or enquiries, other than complaint lodgement, please email us at info@bankingmohtasib.gov.pk or write to us at the Karachi Secretariat address below.

The addresses and contact numbers of all our Offices are:

Karachi Secretariat
Banking Mohtasib Pakistan Secretariat
5th Floor,
Shaheen Complex,
M R Kiyani Road,
Karachi.
Telephone: +9221 - 99217334
Facsimile: +9221 - 99217375
Email: info@bankingmohtasib.gov.pk

Lahore Regional Office
Office of the Banking Mohtasib Pakistan
c/o SBP, Banking Services Corporation,
Shahrah-e-Quaid-e-Azam, Lahore.
Telephone: 042- 99210444
Facsimile: 042- 99210421

Peshawar Regional Office
Office of the Banking Mohtasib Pakistan
c/o SBP, Banking Services Corporation,
Saddar Road, Peshawar.
Telephone: 091- 9213438
Facsimile: 091- 9213439

Rawalpindi Regional Office
Office of the Banking Mohtasib Pakistan
c/o SBP, Banking Services Corporation,
The Mall, Rawalpindi.
Telephone: 051- 9273252
Facsimile: 051- 9273253

Multan Regional Office
Office of the Banking Mohtasib Pakistan
c/o SBP, Banking Services Corporation,
Kalma Chowk, Multan.
Telephone: 061- 9201482
Facsimile: 061- 9201481

Quetta Regional Office
Office of the Banking Mohtasib Pakistan
c/o SBP, Banking Services Corporation,
Shahrah-e-Abbas Ali, Quetta.
Telephone: 081- 9203144
Facsimile: 081- 9203145

Faisalabad Regional Office
Office of the Banking Mohtasib Pakistan
c/o SBP, Banking Services Corporation,
4th Floor, M,A. Jinnah Road, Faisalabad.
Telephone: 041- 9201792

Muzaffarabad Regional Office
Office of the Banking Mohtasib Pakistan
c/o SBP, Banking Services Corporation,
Upper Chatter, Muzaffarabad.
Telephone: 05822- 215160

Public Information Officer under Section 9
of the Right of Access to Information Act, 2017
Mr. Saleem Akhtar
Senior Legal Advisor/ Public Information Officer
Banking Mohtasib Pakistan
Regional Office Rawalpindi
C/o SBP, Banking Services Corporation
The Mall, Rawalpindi
Telephone: 051-9273252