BANKING MOHTASIB (Ombudsman) PAKISTAN

بینکنگ محتسب پاکستان

English    اردو

Banking Mohtasib Calls On SBP GovernorThe Banking Mohtasib Pakistan, Mr. Muhammad Kamran Shehzad called on the Governor, State Bank of Pakistan, Mr. Jameel Ahmad at Governor’s office in Karachi today (24th February, 2023). He was accompanied by the Senior Advisor, BMP, Mr. Farhat Saeed.Mr. Kamran Shehzad Holds Hearings at Newly Setup Faisalabad Office Mr. Muhammad Kamran Shehzad, Banking Mohtasib Pakistan held hearings of public complaints against commercial banks at the newly set up BMP, Regional Office at Faisalabad for continuous three days from 19th to 21st December, 2022. The hearings were held in the presence of the Complainants and the officials of concerned banks. .Banking Mohtasib Holds Five – Day Hearings At Lahore With a view to facilitate banking customers and to resolve their grievances at their door step, the Banking Mohtasib Pakistan (BMP), holds hearings of complaints against commercial banks at all its Regional Offices. . More...Inauguration of Banking Mohtasib's Regional Office at Faisalabad A new Regional Office Banking Mohtasib Pakistan (BMP) has been inaugurated at SBP BSC, Faisalabad premises today (30th November, 2022). . More...Hearing at Multan Office The Banking Mohtasib Pakistan, Mr. Muhammad Kamran Shehzad holds hearings of the complaints against banks at different Regional Offices, Multan. . More... President of Pakistan President rejects six representations against the orders of Banking Mohtasib Pakistan. More...  151.55 Million Rupees Relief to Banking Customers  Banking Mohtasib Pakistanhas provided monetary relief amounting to Rs 151.55 million to the banking customers by disposing of 6169 complaints.More...  Press Release Banking Mohtasib Pakistan latest Press Release available on the website. More...    Quarterly Newsletter Banking Mohtasib Pakistan Quarterly (July-September 2022) Newsletter available on the website. More...   Annual Report 2021 Banking Mohtasib Pakistan Annual Report 2021 is available on the website. More...

Contact Us

All complaints should be addressed to the Karachi Secretariat where the complaints handling process has been centralized.

For complaint lodgement click here. Details including complaint lodgement procedure, printable complaint form and FAQs are also available at our website www.bankingmohtasib.gov.pk. For any information or enquiries, other than complaint lodgement, please email us at info@bankingmohtasib.gov.pk or write to us at the Karachi Secretariat address given below.

Addresses and contact numbers of all our Offices are:

Karachi Secretariat
Banking Mohtasib Pakistan Secretariat
5th Floor,
Shaheen Complex,
M R Kiyani Road,
Karachi.
Telehone: +9221 - 99217334
Facsimile: +9221 - 99217375
Email: info@bankingmohtasib.gov.pk

 

Lahore Regional Office
Office of the Banking Mohtasib Pakistan
c/o SBP, Banking Services Corporation,
Shahrah-e-Quaid-e-Azam,
Lahore.
Telephone: 042- 99210444
Facsimile: 042- 99210421

 

Peshawar Regional Office
Office of the Banking Mohtasib Pakistan
c/o SBP, Banking Services Corporation,
Saddar Road,
Peshawar.
Telephone: 091- 9213438
Facsimile: 091- 9213439


Rawalpindi Regional Office
Office of the Banking Mohtasib Pakistan
c/o SBP, Banking Services Corporation,
The Mall,
Rawalpindi.
Telephone: 051- 9273252
Facsimile: 051- 9273253

 

Multan Regional Office
Office of the Banking Mohtasib Pakistan
c/o SBP, Banking Services Corporation,
Kalma Chowk,
Multan.
Telephone: 061- 9201482
Facsimile: 061- 9201481

 

Faisalabad Regional Office
Office of the Banking Mohtasib Pakistan
c/o SBP, Banking Services Corporation,
4th Floor, M,A. Jinnah Road, 
Faisalabad.
Telephone: 041- 9201792

 

Quetta Regional Office
Office of the Banking Mohtasib Pakistan
c/o SBP, Banking Services Corporation,
Shahrah-e-Abbas Ali,
Quetta.
Telephone: 081- 9203144
Facsimile: 081- 9203145

 

Muzaffarabad Regional Office
Office of the Banking Mohtasib Pakistan
c/o SBP, Banking Services Corporation,
Upper Chatter,
Muzaffarabad.
Telephone: 05822- 215160