Banking Mohtasib Pakistan

Banking Mohtasib (Ombudsman)
Pakistan

In pursuance of Ministry of Law & Justice’s Notification No.F.1(2)/2017-A.I dated 30th January, 2019, Mr. Muhammad Kamran Shehzad has assumed charge of the Office of the Banking Mohtasib on 16th April, 2019 for a period of four years in terms of Section 3 of the Federal Ombudsmen Institutional Reforms Act, 2013.

Complaints Statistics for the year 2023

TOTAL RECEIVED

9615

DISPOSED OF

632

IN PROGRESS

8983

As of 15 Mar 2023

NEWS AND UPDATES

March 20, 2023

Banking Mohtasib Holds Three – Day Hearings At Quetta

The Banking Mohtasib Pakistan, Mr. Muhammad Kamran Shehzad, held hearings at BMP, Regional Office, Quetta for continuous three days from 15th to 17th March 2023. Complainants from Quetta and its adjoining areas pleaded their claims before the Banking Mohtasib in the presence of authorized officials of concerned banks.

February 24, 2023

Banking Mohtasib Calls On SBP Governor

The Banking Mohtasib Pakistan, Mr. Muhammad Kamran Shehzad called on the Governor, State Bank of Pakistan, Mr. Jameel Ahmad at Governor’s office in Karachi today (24th February, 2023). He was accompanied by the Senior Advisor, BMP, Mr. Farhat Saeed.

Besides presenting the Annual Report of the Banking Mohtasib for the year 2022, detailed discussions were held on matters of mutual interest and certain suggestions were made in order to improve the banking services to customers and protect them from fraudulent activities and forgeries which are very common now a days.

February 15, 2023

SEMINAR TITLED “TRANSPARENCY IN BANCASSURANCE AND ROLE OF OMBUDSMEN”

A seminar on “Transparency in Bancassurance and Role of Ombudsmen” was organized by the Federal Insurance Ombudsman and Banking Mohtasib Pakistan on 15th February 2023 at Governor House, Karachi. His excellency, the Honorable President of Pakistan, Dr. Arif Alvi was the Chief Guest on the occasion. The seminar focused on the role of the Ombudsman for bringing transparency in Bancassurance by eliminating misspellings of the products. . More...

February 15, 2023

MEETING ON BANKING ISSUES, DISABILITY INITIATIVES OF BANKS AND WOMEN EMPOWERMENT WITH PTA, FIA, PRESIDENTS OF BANKS AND BANKING OMBUDSMAN AT GOVERNOR HOUSE KARACHI

A meeting was chaired by Hon’ble President of Pakistan, Dr. Arif Alvi on “Banking Issues, Disability Initiatives of Banks and Women Empowerment” at Governor House, Karachi on February 15, 2023 and was attended by the Banking Mohtasib Pakistan and his team, Representatives from various banks, State Bank of Pakistan, Pakistan Banks Association, FIA, PTA.. More...

January 23, 2023

President takes serious notice of rising trend of online banking frauds

President Dr Arif Alvi has taken serious notice of the rising trend of online banking frauds where fraudsters obtain contact details of banks’ customers by impersonating as bank officials and then using these details to swindle money out of clients’ accounts. . More...

January 23, 2023

BANKING MOHTASIB HOLDS SERIES OF HEARINGS

Mr. Muhammad Kamran Shehzad, Banking Mohtasib Pakistan last week held a series of hearings of public complaints against commercial banks at Rawalpindi, Muzaffarabad and Peshawar . More...

January 13, 2023

Banking Mohtasib calls on President

The Banking Mohtasib Pakistan, Mr. Muhammad Kamran Shehzad, called on the President Islamic Republic of Pakistan, Dr. Arif Alvi at Governor House, Karachi today (January 13, 2023).

December 28, 2022

Insurance Ombudsman calls on Banking Mohtasib

The Federal Insurance Ombudsman, Dr. Muhammad Khawar Jameel called on the Banking Mohtasib Pakistan, Mr. Muhammad Kamran Shehzad today (28th December, 2022) and discussed matters of mutual interest, particularly launching of awareness programs of Ombudsmen’s services for the welfare of general public and creating an environment where their grievances are addressed expeditiously at their door steps.

December 21, 2022

Mr. Kamran Shehzad Holds Hearings at Newly Setup Faisalabad Office

Mr. Muhammad Kamran Shehzad, Banking Mohtasib Pakistan held hearings of public complaints against commercial banks at the newly set up BMP, Regional Office at Faisalabad for continuous three days from 19th to 21st December, 2022. The hearings were held in the presence of the Complainants and the officials of concerned banks.

December 09, 2022

Banking Mohtasib holds five – day hearings at Lahore

With a view to facilitate banking customers and to resolve their grievances at their door step, the Banking Mohtasib Pakistan (BMP), holds hearings of complaints against commercial banks at all its Regional Offices. . More...

November 30, 2022

Inauguration of Banking Mohtasib's Regional Office at Faisalabad

A new Regional Office of Banking Mohtasib Pakistan (BMP) has been inaugurated at SBP BSC, Faisalabad premises today (30th November, 2022).. More...

November 25, 2022

Hearing at Multan Office

With a view to providing justice at the doorsteps of the aggrieved customers, the Banking Mohtasib Pakistan, Mr. Muhammad Kamran Shehzad holds hearings of the complaints against banks at different Regional Offices. The BMP Regional office at Multan is located in SBP (BSC) Bank premises at Kalma Chowk, Multan . More...

November 15, 2022

Renovated and Refurbished Meeting Room at BMP Secretariat Becomes Operational

The renovated / refurbished meeting room at BMP Secretariat, Karachi became operational w.e.f. 15th November, 2022. On the occasion, a meeting of Senior Advisors and Advisors was held under the chairmanship of Banking Mohtasib Pakistan, Mr. Muhammad Kamran Shehzad. . More...

November 07, 2022

Regional Office of Banking Mohtasib Pakistan starts functioning at Faisalabad

A new Regional Office of Banking Mohtasib Pakistan (BMP) has started functioning at SBP BSC, Faisalabad premises from 1^st November, 2022. Mr. Usama Zulfiqar has been appointed as Consultant / Regional Manager, Faisalabad Office.

The people of Faisalabad and its adjoining areas have welcomed the opening of BMP Office in Faisalabad as earlier the aggrieved banking customers had to travel to Multan and Lahore for redressal of their complaints.

151.55 Million Rupees Relief to Banking Customers

The Banking Mohtasib Pakistan has provided monetary relief amounting to Rs 151.55 million to the banking customers by disposing of 6169 complaints against commercial banks in the third quarter (July to September 2022) BMP Provides Rs 151.55 Million Relief to Banking Customers of the current calendar year, 2022. More...

November 02, 2022

State Bank of Pakistan issues Rs 75 Commemorative Banknote

The State Bank of Pakistan commenced issuance of the commemorative banknote of Rs 75 to mark 75 years of Pakistan’s Independence with effect from 30^th September, 2022. This note is a legal tender.

A representative of State Bank of Pakistan presented “Souvenir Commemorative Note” to the Banking Mohtasib Pakistan, Mr. Muhammad Kamran Shehzad in his office in Karachi on 2^nd November, 2022. Senior Advisor, Banking Mohtasib Pakistan, Mr. Farhat Saeed was also present on the occasion.

October 11, 2022

Hearing room inaugurated at Karachi

The state of art hearing room in Karachi after its renovation/ refurbishing was inaugurated by the Banking Mohtasib Pakistan, Mr. Muhammad Kamran Shahzad on 11^th October, 2022. On the occasion, Mr. Kamran Shehzad conducted formal hearings of public complaints under the new environment which provides a better and congenial atmosphere to complainants as well as bankers.

September 20, 2022

Banking Mohtasib Pakistan congratulates SBP Governor

The Banking Mohtasib Pakistan, Mr. Muhammad Kamran Shehzad met the new Governor, State Bank of Pakistan, Mr. Jameel Ahmad on September 20, 2022. He was accompanied by the Senior Advisor, Mr. Farhat Saeed.

Quarterly Newsletter

Banking Mohtasib Pakistan Quarterly (July - September 2022) Newsletter available on the website. Click here

Annual Report 2021

Banking Mohtasib Pakistan Annual Report 2021 available on the website. Click here

April 15, 2021

Mr. Anisul Hassnain has relinquished the charge of the office of Banking Mohtasib Pakistan on April 15, 2019.

Earlier, he was administered Oath of Office of the Banking Ombudsman by the President of Islamic Republic of Pakistan on April 15, 2019 in terms of Section 8 of the Federal Ombudsmen Institutional Reforms Act, 2013.

Mr. Muhammad Kamran Shehzad brings with him rich experience of Central/ Commercial Banking spreading over a period of more than 38 years. His last assignment was as Deputy Governor, State Bank of Pakistan from which position he had retired on completion of contract period in March 2012. Mr. Kamran is also a professional trainer associated with a number of renowned training institutions and banks/ DFIs.

Mark Otto

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Mark Otto

24 Hours

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Mark Otto

24 Hours

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BANKING MOHTASIB (Ombudsman) PAKISTAN

بینکنگ محتسب پاکستان

Mark Otto

Mark Otto

Mark Otto