بینکنگ محتسب پاکستان

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Banking Mohtasib Calls On SBP GovernorThe Banking Mohtasib Pakistan, Mr. Muhammad Kamran Shehzad called on the Governor, State Bank of Pakistan, Mr. Jameel Ahmad at Governor’s office in Karachi today (24th February, 2023). He was accompanied by the Senior Advisor, BMP, Mr. Farhat Saeed.Mr. Kamran Shehzad Holds Hearings at Newly Setup Faisalabad Office Mr. Muhammad Kamran Shehzad, Banking Mohtasib Pakistan held hearings of public complaints against commercial banks at the newly set up BMP, Regional Office at Faisalabad for continuous three days from 19th to 21st December, 2022. The hearings were held in the presence of the Complainants and the officials of concerned banks. .Banking Mohtasib Holds Five – Day Hearings At Lahore With a view to facilitate banking customers and to resolve their grievances at their door step, the Banking Mohtasib Pakistan (BMP), holds hearings of complaints against commercial banks at all its Regional Offices. . More...Inauguration of Banking Mohtasib's Regional Office at Faisalabad A new Regional Office Banking Mohtasib Pakistan (BMP) has been inaugurated at SBP BSC, Faisalabad premises today (30th November, 2022). . More...Hearing at Multan Office The Banking Mohtasib Pakistan, Mr. Muhammad Kamran Shehzad holds hearings of the complaints against banks at different Regional Offices, Multan. . More... President of Pakistan President rejects six representations against the orders of Banking Mohtasib Pakistan. More...  151.55 Million Rupees Relief to Banking Customers  Banking Mohtasib Pakistanhas provided monetary relief amounting to Rs 151.55 million to the banking customers by disposing of 6169 complaints.More...  Press Release Banking Mohtasib Pakistan latest Press Release available on the website. More...    Quarterly Newsletter Banking Mohtasib Pakistan Quarterly (July-September 2022) Newsletter available on the website. More...   Annual Report 2021 Banking Mohtasib Pakistan Annual Report 2021 is available on the website. More...

Review and Representation


The Ombudsman now has the power to review his decision under Section 13 of the Federal Ombudsmen Institutional Reforms Act, 2013:



1.     The Ombudsman shall have the power to review any findings, recommendations, order or decision on a review petition made by an aggrieved party within thirty days of the findings, recommendations, order or decision.

2.     The Ombudsman shall decide the review petition within forty five days.

3.     In review, the Ombudsman may alter, modify, amend or recall the recommendation, order or decision.

Instead of the appeal which lay to the Governor of the State Bank under Section 82E(4) of the Banking Companies Ordinance, Section 14 of the Federal Ombudsmen Institutional Reforms Act provides for a Representation to be made to the President in the following terms:



1.     Any person or party aggrieved by a decision, order, findings or recommendations of an Ombudsman may file representation to the President within thirty days of the decision, order, findings or recommendations.

2.     The operation of the impugned order, decision, findings or recommendation shall remain suspended for period of sixty days, if the representation is made as per sub-Section (1).

3.     The representation shall be addressed directly to the President and not through any Ministry, Division or Department. 

4.     The representation shall be processed in the office of the President by a person who had been or is qualified to be a judge of the Supreme Court or has been Wafaqi Mohtasib or Federal Tax Ombudsman.

5.     The representation shall be decided within ninety days.


Additionally by Section 10 of the Act, the Banking Ombudsman has been conferred with the powers of a Civil Court in the grant of temporary injunctions and also for implementation of his recommendations, orders, or decisions