BANKING MOHTASIB (Ombudsman) PAKISTAN

بینکنگ محتسب پاکستان

English    اردو
Inauguration of Banking Mohtasib's Regional Office at Faisalabad A new Regional Office Banking Mohtasib Pakistan (BMP) has been inaugurated at SBP BSC, Faisalabad premises today (30th November, 2022). . More...Hearing at Multan Office The Banking Mohtasib Pakistan, Mr. Muhammad Kamran Shehzad holds hearings of the complaints against banks at different Regional Offices, Multan. . More... President of Pakistan President rejects six representations against the orders of Banking Mohtasib Pakistan. More...  151.55 Million Rupees Relief to Banking Customers  Banking Mohtasib Pakistanhas provided monetary relief amounting to Rs 151.55 million to the banking customers by disposing of 6169 complaints.More...  Press Release Banking Mohtasib Pakistan latest Press Release available on the website. More...    Quarterly Newsletter Banking Mohtasib Pakistan Quarterly (July-September 2022) Newsletter available on the website. More...   Annual Report 2021 Banking Mohtasib Pakistan Annual Report 2021 is available on the website. More...

Aim

To resolve all disputes amicably through an informal and friendly process of reconciliation rather than a formal adversarial procedure. We cannot take sides.

Mission Statement


As an independent statutory body established to resolve disputes between consumers and banks, it has been our commitment to deliver free of cost, speedy solutions for all disputes referred to us, in a manner that is impartial, fair and equitable to all parties.


Core Values


We function as a closely-knit team and take collective responsibility for individual decision-making. We have full ownership of our Core Values and firmly believe that by abiding these values, both in our professional and personal lives, we can make a difference.


Responsive

We receive a large number of disputes daily. We use a practical and rational approach to find fair and amicable outcomes in a manner that is informal and speedy.


Compassionate

Disputes, howsoever petty, cause unnecessary pain and stress. We analyze each dispute with an open mind and if necessary listen to parties concerned, patiently and sympathetically, so as to find a practical and equitable solution.

Flexible

We believe that most disputes can be resolved in a friendly and amicable manner. We do not allow rigidity to dictate the dispute resolution process. Instead, we endeavor to create an environment where all concerned are encouraged to be reasonable and conciliatory.


Trustworthy

We treat all those we meet with respect, courtesy and compassion because only by doing so we gain their confidence and trust.

Transparent

We are neither consumer champions nor advocates. Neutrality and openness underpin our deliberations. Our service is free of charge. We respect confidentiality in all disputes and institute a process of conciliation that is acceptable to both parties. Decisions taken by us are consistent, clear and balanced so that any rational mind can appreciate the reasoning behind our findings