Law Governing Banking Mohtasib

1. Federal Ombudsmen Institutional Reforms Act (FOIRA 2013)

2. Banking Companies Ordinance (BCO 1962)

Banking Mohtasib (Ombudsman)
Pakistan

In pursuance of Ministry of Law & Justice’s Notification No.F.1(2)/2017-A.I dated 30th January, 2019, Mr. Muhammad Kamran Shehzad has assumed charge of the Office of the Banking Mohtasib on 16th April, 2019 for a period of four years in terms of Section 3 of the Federal Ombudsmen Institutional Reforms Act, 2013.

Complaints Statistics for the year 2022

TOTAL RECEIVED

32967

DISPOSED OF

24660

IN PROGRESS

8307

As of 30 Nov 2022

NEWS AND UPDATES

November 30, 2022

Inauguration of Banking Mohtasib's Regional Office at Faisalabad

A new Regional Office of Banking Mohtasib Pakistan (BMP) has been inaugurated at SBP BSC, Faisalabad premises today (30th November, 2022).. More...

November 25, 2022

Hearing at Multan Office

With a view to providing justice at the doorsteps of the aggrieved customers, the Banking Mohtasib Pakistan, Mr. Muhammad Kamran Shehzad holds hearings of the complaints against banks at different Regional Offices. The BMP Regional office at Multan is located in SBP (BSC) Bank premises at Kalma Chowk, Multan . More...

November 15, 2022

Renovated and Refurbished Meeting Room at BMP Secretariat Becomes Operational

The renovated / refurbished meeting room at BMP Secretariat, Karachi became operational w.e.f. 15th November, 2022. On the occasion, a meeting of Senior Advisors and Advisors was held under the chairmanship of Banking Mohtasib Pakistan, Mr. Muhammad Kamran Shehzad. . More...

November 07, 2022

Regional Office of Banking Mohtasib Pakistan starts functioning at Faisalabad

A new Regional Office of Banking Mohtasib Pakistan (BMP) has started functioning at SBP BSC, Faisalabad premises from 1^st November, 2022. Mr. Usama Zulfiqar has been appointed as Consultant / Regional Manager, Faisalabad Office.

The people of Faisalabad and its adjoining areas have welcomed the opening of BMP Office in Faisalabad as earlier the aggrieved banking customers had to travel to Multan and Lahore for redressal of their complaints.

151.55 Million Rupees Relief to Banking Customers

The Banking Mohtasib Pakistan has provided monetary relief amounting to Rs 151.55 million to the banking customers by disposing of 6169 complaints against commercial banks in the third quarter (July to September 2022) BMP Provides Rs 151.55 Million Relief to Banking Customers of the current calendar year, 2022. More...

November 02, 2022

State Bank of Pakistan issues Rs 75 Commemorative Banknote

The State Bank of Pakistan commenced issuance of the commemorative banknote of Rs 75 to mark 75 years of Pakistan’s Independence with effect from 30^th September, 2022. This note is a legal tender.

A representative of State Bank of Pakistan presented “Souvenir Commemorative Note” to the Banking Mohtasib Pakistan, Mr. Muhammad Kamran Shehzad in his office in Karachi on 2^nd November, 2022. Senior Advisor, Banking Mohtasib Pakistan, Mr. Farhat Saeed was also present on the occasion.

October 11, 2022

Hearing room inaugurated at Karachi

The state of art hearing room in Karachi after its renovation/ refurbishing was inaugurated by the Banking Mohtasib Pakistan, Mr. Muhammad Kamran Shahzad on 11^th October, 2022. On the occasion, Mr. Kamran Shehzad conducted formal hearings of public complaints under the new environment which provides a better and congenial atmosphere to complainants as well as bankers.

September 20, 2022

Banking Mohtasib Pakistan congratulates SBP Governor

The Banking Mohtasib Pakistan, Mr. Muhammad Kamran Shehzad met the new Governor, State Bank of Pakistan, Mr. Jameel Ahmad on September 20, 2022. He was accompanied by the Senior Advisor, Mr. Farhat Saeed.

Quarterly Newsletter

Banking Mohtasib Pakistan Quarterly (July - September 2022) Newsletter available on the website. Click here

Annual Report 2021

Banking Mohtasib Pakistan Annual Report 2021 available on the website. Click here

April 15, 2021

Mr. Anisul Hassnain has relinquished the charge of the office of Banking Mohtasib Pakistan on April 15, 2019.

Earlier, he was administered Oath of Office of the Banking Ombudsman by the President of Islamic Republic of Pakistan on April 15, 2019 in terms of Section 8 of the Federal Ombudsmen Institutional Reforms Act, 2013.

Mr. Muhammad Kamran Shehzad brings with him rich experience of Central/ Commercial Banking spreading over a period of more than 38 years. His last assignment was as Deputy Governor, State Bank of Pakistan from which position he had retired on completion of contract period in March 2012. Mr. Kamran is also a professional trainer associated with a number of renowned training institutions and banks/ DFIs.

Mark Otto

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Mark Otto

24 Hours

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Mark Otto

24 Hours

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BANKING MOHTASIB (Ombudsman) PAKISTAN

بینکنگ محتسب پاکستان

Law Governing Banking Mohtasib

Mark Otto

Mark Otto

Mark Otto