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BANKING MOHTASIB (Ombudsman) PAKISTAN

بینکنگ محتسب پاکستان

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Banking Mohtasib Pakistan

Annual Report 2023 is available on Website.Download President lauds the role of Banking Mohtasib for providing monetary relief of Rs 1.26 billion to banking customers in 2023 The President of the Islamic Republic of Pakistan, Mr. Asif Ali Zardari has lauded the role of Banking Mohtasib Pakistan (BMP) for processing over 25,000 complaints and providing monetary relief amounting to Rs 1.26 billion to banking customers in 2023. Banking Mohtasib Calls On SBP GovernorThe Banking Mohtasib Pakistan, Mr. Sirajuddin Aziz called on the Governor, State Bank of Pakistan, Mr. Jameel Ahmad on 28th March, 2024. Mr. Sirajuddin Aziz presented the Annual Report of the Banking Mohtasib for the year 2023 to SBP Governor during the meeting, which was also attended by the Senior Advisor, BMP, Mr. Farhat Saeed. Banking Mohtasib Holds 5-Day Hearings at PeshawarThe Banking Mohtasib Pakistan, Mr. Sirajuddin Aziz, held hearings continuously for five days from 12th February – 16th February 2023 at BMP, Regional Office, Peshawar. Mr. Sirajuddin Aziz takes Oath as Banking Mohtasib PakistanThe President of the Islamic Republic of Pakistan, Dr. Arif Alvi administered the Oath of Office of Banking Mohtasib Pakistan to Mr. Sirajuddin Aziz at a simple but impressive ceremony held at Aiwan-e-Sadr, Islamabad (18th July 2023).

Benefit of the Mohtasib Schemes

  • Globally a phenomenal success

  • A free of cost service provider

  • Cost effective for complainants as well as the banks

  • Hearings are arranged at the place nearest to the Complainant's residence

  • Unlike the courts, legal representation is neither required nor discouraged

  • Accessible, friendly, informal and flexible

  • Complainants retain the right to take the matter to court if not satisfied



Know your Rights and Responsibilities as a Bank's consumer(English)

Know your Rights and Responsibilities as a Bank's consumer (Urdu)

Protecting your payment cards (English & Urdu)