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BANKING MOHTASIB (Ombudsman) PAKISTAN

بینکنگ محتسب پاکستان

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Banking Mohtasib Pakistan

Mr. Sirajuddin Aziz takes Oath as Banking Mohtasib PakistanThe President of Islamic Republic of Pakistan, Dr. Arif Alvi administered the Oath of Office of Banking Mohtasib Pakistan to Mr. Sirajuddin Aziz at a simple but impressive ceremony held at Aiwan-e-Sadr, Islamabad today (18th July, 2023). Banking Mohtasib Farewell Call on PresidentThe Banking Mohtasib Pakistan, Mr. Muhammad Kamran Shehzad paid farewell call on the President, Dr. Arif Alvi at Aiwan-e-Sadr, Islamabad today (17th July, 2023). Mr. Kamran Shehzad Holds 2-Day Hearings At FaisalabadThe Banking Mohtasib Pakistan, Mr. Muhammad Kamran Shehzad, held hearings continuously for two days on 21st & 22nd June 2023 at BMP, Regional Office, Faisalabad. Mr. Kamran Shehzad Holds 3-Day Hearings At LahoreThe Banking Mohtasib Pakistan, Mr. Muhammad Kamran Shehzad, held hearings continuously for three days w.e.f 12th to 14st June, 2023 at BMP, Regional Office, Lahore. Mr. Kamran Shehzad Holds 3-Day Hearings At MultanThe Banking Mohtasib Pakistan, Mr. Muhammad Kamran Shehzad, held hearings continuously for three days w.e.f 29th to 31st May, 2023 at BMP, Regional Office, Multan. Banking Mohtasib Holds First Ever Hearings At Mirpur, AJKWith a view to facilitating the banking customers and resolve their grievances at their door steps, the Banking Mohtasib Pakistan (BMP) held hearings of complaints against commercial banks for the first time at Mirpur, AJK on 22nd May, 2023. Mr. Kamran Shehzad Holds Three–Day Hearings at PeshawarThe Banking Mohtasib Pakistan, Mr. Muhammad Kamran Shehzad, held hearings at BMP, Regional Office, Peshawar continuously for three days from 8th to 10th May 2023. Complainants from Peshawar and its adjoining areas presented arguments in support of their claims before the Banking Ombudsman in the presence of authorized officials of concerned banks. Inauguration of Banking Mohtasib Pakistan's Regional Office at MuzaffarabadThe Managing Director, State Bank of Pakistan Banking Services Corporation, Mr. Muhammad Ashraf Khan formally Inaugurated the Regional Office of Banking Mohtasib Pakistan at SBP BSC, Muzaffarabad premises today (May 3, 2023) Banking Mohtasib Holds Three – Day Hearings At QuettaThe Banking Mohtasib Pakistan, Mr. Muhammad Kamran Shehzad, held hearings at BMP, Regional Office, Quetta for continuous three days from 15th to 17th March 2023. Complainants from Quetta and its adjoining areas pleaded their claims before the Banking Mohtasib in the presence of authorized officials of concerned banks. Banking Mohtasib Calls On SBP GovernorThe Banking Mohtasib Pakistan, Mr. Muhammad Kamran Shehzad called on the Governor, State Bank of Pakistan, Mr. Jameel Ahmad at Governor’s office in Karachi today (24th February, 2023). He was accompanied by the Senior Advisor, BMP, Mr. Farhat Saeed.Mr. Kamran Shehzad Holds Hearings at Newly Setup Faisalabad Office Mr. Muhammad Kamran Shehzad, Banking Mohtasib Pakistan held hearings of public complaints against commercial banks at the newly set up BMP, Regional Office at Faisalabad for continuous three days from 19th to 21st December, 2022. The hearings were held in the presence of the Complainants and the officials of concerned banks. .Banking Mohtasib Holds Five – Day Hearings At Lahore With a view to facilitate banking customers and to resolve their grievances at their door step, the Banking Mohtasib Pakistan (BMP), holds hearings of complaints against commercial banks at all its Regional Offices. . More...Inauguration of Banking Mohtasib's Regional Office at Faisalabad A new Regional Office Banking Mohtasib Pakistan (BMP) has been inaugurated at SBP BSC, Faisalabad premises today (30th November, 2022). . More...Hearing at Multan Office The Banking Mohtasib Pakistan, Mr. Muhammad Kamran Shehzad holds hearings of the complaints against banks at different Regional Offices, Multan. . More... President of Pakistan President rejects six representations against the orders of Banking Mohtasib Pakistan. More...  151.55 Million Rupees Relief to Banking Customers  Banking Mohtasib Pakistanhas provided monetary relief amounting to Rs 151.55 million to the banking customers by disposing of 6169 complaints.More...  Press Release Banking Mohtasib Pakistan latest Press Release available on the website. More...    Quarterly Newsletter Banking Mohtasib Pakistan Quarterly (July-September 2022) Newsletter available on the website. More...   Annual Report 2021 Banking Mohtasib Pakistan Annual Report 2021 is available on the website. More...

Benefit of the Mohtasib Schemes

  • Globally a phenomenal success

  • A free of cost service provider

  • Cost effective for complainants as well as the banks

  • Hearings are arranged at the place nearest to the Complainant's residence

  • Unlike the courts, legal representation is neither required nor discouraged

  • Accessible, friendly, informal and flexible

  • Complainants retain the right to take the matter to court if not satisfied



Know your Rights and Responsibilities as a Bank's consumer(English)

Know your Rights and Responsibilities as a Bank's consumer (Urdu)

Protecting your payment cards (English & Urdu)